Frequently Asked Questions
Do you offer OEM/ODM services?
Yes. We provide comprehensive customized services including appearance design, internal functional module optimization, and user-friendly software interface development to help you bring products to market efficiently.
What is the typical cutting accuracy?
Under ideal conditions, the positioning accuracy can reach 0.001mm. This is achieved through high-precision stepper or servo motors combined with advanced motion control algorithms.
What materials can be processed?
Our controllers support a wide range of non-metallic materials including acrylic, wood, leather, plastics, and fabrics. Settings like laser power and speed can be adjusted based on material density and thickness.
Is laser power gradient control supported?
Yes, the controller allows for precise gradation of laser power. This is essential for specialized engraving or products requiring varied light transmission effects.
What international certifications are available?
Our controllers are designed to meet international standards including CE (safety and health), FCC (electromagnetic compatibility), and RoHS (environmental protection).
How is technical support provided?
We provide remote technical assistance via network, including email and instant messaging. For software-related issues, we can offer remote desktop troubleshooting and provide detailed user manuals.